For Your Enjoyment

For everyone’s safety and comfort

As a guest it is your right to end the treatment at any time if you wish to.  Our Spa professionals also reserve the right to refuse or stop treatment. Inappropriate behaviour or intoxication will not be permitted at anytime.


Walk-ins are always welcome - though we do recommend you book your spa treatment in advance in order to ensure your preferred treatment choice and time. If you have a preference for a male or female spa professional, please inform our Spa Concierge at the time of booking. A major credit card or a Sante Spa Victoria Gift Card is required to reserve your appointment.

Please inform our Spa Concierge when scheduling your appointment of any special needs, health concerns, diabetes or pregnancy. Guests under medical care may require a physician's note to proceed with their treatment, as some conditions are contraindicated.

When You Arrive

Prepare for your spa experience by arriving no later than 20 minutes beforehand to complete your Health History Form and allow ample time to change into a robe. We ask that you leave your valuables at home - Sante Spa Victoria does not accept responsibility for loss of personal property during your spa visit.

Please be aware if you are running late, your spa experience will be shortened in order to honour the time reserved for the next Guest.

Technology in the Spa

As part of our commitment to the wellbeing of our guests we encourage pure relaxation and mindfulness. To receive the most from your spa experience, please leave your electronic devices in your locker on silent. This will help create stillness in your mind and presence in the moment.

Children In The Spa

The spa is a place for quiet relaxation and repose. Children may not accompany Guests during their treatment. Guests under the age of 16 must be accompanied by an adult when receiving treatments.

Pricing, Promotions and Gift Cards

Prices are subject to sales taxes. Prices and spa experiences may change without notice. Gratuities are customary and at your discretion. Gratuities are not included in Gift Cards.

Couples treatments in the Crystal Suite and Birch Room are priced per person based on two Guests each receiving the same services at the same time. Our Teen treatments are for Guests aged 16 and under.

Promotions and Gift Cards may be subject to blackout periods, and certain promotions or specials cannot be paid by Gift Cards.

Discounts and promotions cannot be combined.


If you need to cancel your appointment, we require 24 hours notice for single spa experiences, 48 hours notice for multiple spa experiences and packages, and seven days notice for the cancellation of group bookings. Cancellations with less than the required notice or no-shows will be charged in full.

For information on our Privacy Policy, please click here.